Terms of Service

1. Agreement and scope

These Terms govern access to Neopolis SMS websites, accounts, messaging services, APIs, and Neopolis Connect (together, the “Service”). “Neopolis,” “we,” and “us” mean the service operator identified below. “You” means the individual or organization using the Service.

By accepting these Terms during registration or entering a service agreement that incorporates them, you agree to these Terms, the Acceptable Use Policy, and the Messaging Policy. Our Privacy Policy explains how information is handled. You must be at least 18 and authorized to bind the organization you represent.

A separately signed agreement controls where it expressly conflicts with these Terms. Mandatory rights under applicable law are not waived.

2. Account responsibilities

Provide accurate account, contact, business registration, and campaign information, and keep it current. Protect passwords, API keys, connected-computer credentials, and access to your verified mobile number. You are responsible for activity by your authorized users and integrations.

Approve only computers you control and recognize. Review connected devices, revoke unnecessary access, and notify us promptly of suspected compromise. Do not sell, share, or transfer account access to unrelated parties without our written approval.

3. Service and delivery

The Service enables business SMS/MMS messaging through telecommunications providers and recipient carriers. Availability, throughput, registration, filtering, message size, and delivery depend on those networks and your account configuration. Registration or an accepted API request does not guarantee delivery.

A delivery receipt reports the status supplied by the messaging network; it does not establish that a person saw or read the message. Maintain another communication method for important communications. The Service must not be relied on for emergency communications or life-safety notifications.

We may maintain, update, or change features and limits. No uptime, support-response, or delivery service-level commitment is included unless we expressly agree to one in writing.

4. Fees and account credits

You are responsible for the rates and charges shown for your account or agreed in writing, including messaging, number rental, registration, carrier fees, and applicable taxes. SMS may be charged by segment rather than by the number of messages shown in your inbox. Encoding, length, and opt-out instructions can increase segment counts; MMS has separate pricing.

Funding adds prepaid service credit to your account. Credit is not a bank deposit or an interest-bearing account. Messaging and other billable activity can reduce your balance. Insufficient funds or unpaid amounts may restrict service. Never assume a failed delivery is automatically free; the applicable rate and provider treatment determine charges.

Contact support promptly if you believe a charge is incorrect or want to request a refund of unused credit. Refunds and corrections are subject to applicable law and any separate agreement; this policy does not create an automatic refund entitlement or remove a statutory one. Rate changes will be communicated through the account, website, or your registered contact details before they take effect where required.

5. Your content and data

You retain ownership of content you provide and grant us the limited permission necessary to host, process, transmit, display, and protect that content to provide the Service. You must have the rights and recipient permissions needed for messages, images, contact lists, and integrations.

You are responsible for deciding what personal information to collect, giving appropriate notices to recipients, and keeping evidence of consent. Do not upload sensitive information unless the Service and any required written agreements support its lawful handling.

Keep your own copies of records you need. Images expire according to the account’s retention setting, which defaults to 90 days. Expired images cannot be restored through the Service. Message history has separate retention treatment described in the Privacy Policy. The Service is not a permanent archive.

6. Software and API access

Subject to these Terms, we grant a limited, nonexclusive, nontransferable right to use our software and API for your authorized business activities. Neopolis retains its software, branding, documentation, and other intellectual property.

Do not bypass authentication, quotas, opt-out controls, or other safeguards; interfere with the Service; or reverse engineer it except to the extent applicable law expressly permits. API keys and device credentials remain tied to the account that authorized them. Desktop access may expire and require renewed approval.

7. Suspension and termination

We may restrict or suspend traffic or account access to address suspected abuse, compromised credentials, nonpayment, legal requirements, carrier restrictions, or policy violations. Where reasonably practicable, we will explain the issue and the steps needed to restore access. Urgent protection of recipients or the network may require action without advance notice.

You may request account closure through support. Closure does not remove outstanding charges or obligations that already arose. Number release, portability, data export, and deletion depend on applicable requirements and available processes. Arrange any necessary export or number transfer before closing your account.

8. Warranties and liability

To the extent permitted by law, the Service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not promise uninterrupted operation, error-free software, or universal carrier acceptance.

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages or lost profits arising from use of the Service. Neopolis’s total liability for claims arising from the Service is limited to the service fees you paid to Neopolis during the 12 months preceding the event giving rise to the claim. This does not limit liability that applicable law prohibits limiting, or replace a different liability allocation in a separately signed agreement.

9. Disputes and changes

Contact support first with the facts and records supporting a dispute so we can attempt to resolve it. If it remains unresolved, either party may pursue remedies in a court with jurisdiction under applicable law. These Terms do not impose mandatory arbitration.

We may update these Terms and publish a new effective date. Material changes will be communicated through reasonable account or contact channels as applicable. Changes do not retroactively remove rights relating to an earlier dispute. Provisions that by their nature apply after termination, including payment obligations and liability limits, survive termination.